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Response from the owner
un mese fa
Dear MARTIN KLC, Thank you for sharing your experience. We’re pleased to hear that your first …Dear MARTIN KLC, Thank you for sharing your experience. We’re pleased to hear that your first impression of Santa Lucia was positive and that you enjoyed the pizza, as we take pride in serving great food. Please know that at our restaurant, guests order at the counter and can enjoy their meals at the table or at home. However, we’re deeply concerned about the interaction you described and the disrespectful language you encountered. This is far from the standard we hold ourselves to, and we are truly surprised by your comments. We would love to speak with you further, so ask that you please contact us directly. Our email address is [email protected]. We are taking this feedback very seriously, and thank you for bringing this to our attention. Nevertheless, we hope you might reconsider visiting us in the future, so we can provide you with the welcoming experience we are known for. la vita è bella - Bettina & Santa-Lucia-TeamMore