Ruby Mimi Hotel Zurich by IHG

Hey Stefano,Thanks a lot for the kind words. Brilliant to hear our hosts came across as so friendly, and we love that Fernando made things easy for you - that’s exactly the down-to-earth service we aim for.We hope to welcome you back to Ruby Mimi for another smooth city stay soon.Your Ruby Mimi Team

Hey Samuel,Thanks for sharing this so openly. We’re sorry your stay didn’t feel comfortable or intuitive. That’s not the experience we want you to leave with after a visit to Ruby Mimi.Our approach follows a Lean Luxury philosophy, which keeps the focus on essentials in a prime spot by the station and the city’s shopping streets. To make the most of space and light, rooms feature a compact, open layout with the sink placed outside the toilet area and frosted glass walls to keep things bright while maintaining privacy. We understand that this design isn’t for everyone, especially if you prefer a more traditional, enclosed bathroom. For guests who like more room to spread out, our larger categories such as LOFT or WOW offer extra space and a more generous feel.Storage of food and drinks works a little differently here. Instead of in-room fridges, our Galleys on each floor provide complimentary hot drinks. It aligns with the streamlined setup, though we appreciate it can be less convenient if you’re used to having everything inside the room. If you need to cool something next time, don't hesitate to ask our team. They will be happy to find a solution. On bedding, separate duvets on a shared bed are common across Central Europe and are meant to give each sleeper individual comfort. A small tip for the future: turning the duvet over lengthwise usually gives a bit more coverage.We’re sorry about the impression created around your card charge. Some banks apply their own conversion when a customer selects it at payment, which can result in a higher rate than paying in the local currency. We appreciate that this can be frustrating on checkout.We value your perspective, even if this concept wasn’t your match. If you return to Zurich and feel like giving us another try, we’d be glad to help you choose a room that better suits your preferences and make the overall experience feel easier.Your Ruby Mimi Team