Spaghetti Factory

Name: Spaghetti Factory
Address: Niederdorfstrasse 5, Zurigo, Svizzera
Telephone: +41442519400
Price range: $$
Rating: 4.2

2067 voti

#104 di 625 ristoranti italiani a Zurigo

Italiana, Opzioni vegetariane

Chiuderà presto: 23:00

$$$$ Fascia prezzo a persona CHF 9 - CHF 22

Niederdorfstrasse 5

Zurigo, Svizzera

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In caso ti cogliesse la pioggia durante una passeggiata attorno al Niederdorf, fermati in questo ristorante. Qui di può provare la cucina italiana. Invita i tuoi colleghi con te per mangiare gli ottimi spaghetti alla carbonara, spaghetti alla bolognese e aglio. Assaggiare delizioso vino, è d'obbligo mentre sei al ristorante Spaghetti Factory. Fantastico caffè è tra le cose migliori che puoi ordinare qui.

Questo posto è consigliato per il carinissimo personale. Rimarrai sicuramente soddisfatto del veloce servizio. Bisogna aspettarsi prezzi adeguati in questo locale. Ti piaceranno sicuramente l'ambiente fichissimo e l'arredamento simpatico. Ma google gli attribuisce un punteggio di 4.2, perciò puoi scegliere decidere per questo ristorante se vuoi stare bene.

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rebecca

al dente

free photo booth

olive

texture

willing

a mistake

good pasta

rush

lemon

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Marleny reyes un anno fa su Google

Top Service: Dine in Meal type: Dinner Price per person: CHF 20–30 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Spaghetti Bolognese, Spaghetti Frutti Di Mare, Knoblauchbrot, Spaghetti Aglio Olio E Peperoncino, Soaghetti Calabrese, Gnocchi An Rahmlauch Und Speck, Spaghetti Vongole

Response from the owner un anno fa

Hello Marleny reyes, Thank you for your top rating after your valued visit to our Spaghetti Factory. …Hello Marleny reyes, Thank you for your top rating after your valued visit to our Spaghetti Factory. We are very happy about this award and hope to spoil you with one of our pasta creations again very soon, be it for lunch, in the evening or just in between. la vita è bella - Benjamin & Spaghetti Factory TeamMore

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Kayakysta62 5 anni fa su Google

Posto carino in stile retro. Mangiato bene. Consigliato

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Regan Raveendran 2 mesi fa su Google

My colleague and I entered the Spaghetti Factory, excited to try the seasonal mushroom spaghetti. Our evening began with a simple starter: bread served with balsamic vinegar and olive oil. When I politely requested a second bowl of balsamic, little did we know what was about to happen. The waiter brought the bowl but had an unfortunate accident – the bowl slipped from his hands and spilled directly on both of us, right onto our white shirts. Visibly surprised and now dealing with unsightly stains, we remained calm. Accidents can happen in any restaurant, but what followed was simply unacceptable. Instead of offering an immediate apology or any form of assistance, there was no reaction. The service staff remained silent and distanced, as if nothing had happened. The man at the neighboring table, who received only a fraction of the spill, reacted far more dramatically – ironically, the staff only react to him. After rushing to the restroom to clean the stains, we returned to our table, only to find that our main course had already been placed on the table – in our absence. This was absolutely shocking. It showed a complete disregard for the guests, serving food without their presence, as if we were unimportant. Despite the situation, we decided to continue the evening and ordered dessert on our own. Up to that point, there had been no apology or any gesture to acknowledge the mishap. It wasn’t until much later, when the waiter casually passed by while I was folding my dirty shirt, that he offered a half-hearted apology – almost as though it was a minor issue. The peak of disappointment came when we were presented with the bill. To our surprise, the man at the neighboring table had been offered complimentary spaghetti as compensation – even though he had barely been affected by the incident. Meanwhile, we, whose clothes had been completely ruined, were expected to pay the full amount. Upon our first inquiry, only the dessert was removed from the bill. Ridiculous. It was only after a second round of questioning that we were finally offered one complimentary spaghetti dish – but only for one of us. The other person was still expected to pay. This made absolutely no sense – why compensate only one of us and not the other? Frustrated and not wanting to prolong the discussion, we asked for the bill. Instead of an explanation or a courteous gesture, the “manager” silently placed the bill on the table. As we tried to process the situation, he handed me the card reader over my shoulder from behind, with the amount already entered – without uttering a single word of apology or offering any kind of explanation. Appalled by this miserable display of hospitality, we left the restaurant without feeling valued or acknowledged. While the Spaghetti Factory might not be a fine dining restaurant, one would still expect basic customer service, especially in the face of such a clear mishap. Accidents can happen, but how a restaurant handles them is key to customer satisfaction – and in this case, that care was glaringly absent. Service: Dine in Meal type: Dinner Food: 3 Service: 1

Response from the owner 2 mesi fa

Dear Regan Raveendran, Thank you for taking the time to share your experience with us. …Dear Regan Raveendran, Thank you for taking the time to share your experience with us. First and foremost, we want to sincerely apologize for the unfortunate series of events that took place during your visit. The situation you described is far from the level of service we strive to offer, both in terms of handling the accident and in our follow-up. Spills and accidents can happen, but we completely agree that an apology, care, and consideration for guests is tantamount - along with a satisfactory resolution. It's also upsetting to hear that your food being served in your absence gave you the sense that you were not cared for, as ensuring our guests feel special is something we value and take seriously. Please rest assured that your feedback has been noted, and we will continue to aim to handle such incidents with the care and professionalism our guests deserve. We never want anyone to feel unvalued. If you are willing, we would love the opportunity to make amends and to speak to you about this personally. Kindly reach out to [email protected] so that we may b able to communicate about this incident more directly. Again, we appreciate hearing your feedback, and we hope we might be able to navigate this situation with the care and consideration we believe defines us and that you deserve. la vita è bella - Bettina & Spaghetti-Factory-TeamMore

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+41 44 251 94 00

Prenota

Italiana, Opzioni vegetariane

Chiuderà presto: 23:00

$$$$ Fascia prezzo a persona CHF 9 - CHF 22

Niederdorfstrasse 5

Zurigo, Svizzera

Indirizzo

Niederdorfstrasse 5, Zurigo, Svizzera

Servizi e caratteristiche

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