La Terrasse Brasserie

Liebe Ashley HeathVielen Dank für Ihr positives Feedback.Es freut uns sehr zu hören, dass Sie Ihre Reservierung reibungslos erleben konnten und besonders die angenehme, ruhige Atmosphäre hervorheben, in der man sich gut unterhalten kann. Wir würden uns sehr freuen, Sie bald wieder bei uns begrüssen zu dürfen.Herzliche Grüsse,Ihr La Terrasse Brasserie Team

Dear Mrs. Woodruff, Thank you for taking the time to share your feedback. We appreciate that we had the opportunity to speak with you personally during your visit and address your concerns directly. As already mentioned during our conversation we are truly sorry that your experience did not meet your expectations, neither the expectations we have towards ourselves. Please accept our sincere apologies for the delays, the shortcomings with your meal, and the lapses in service. As already talked about this is certainly not the standard we strive to deliver, and your comments have been shared in detail with both our culinary and service teams to ensure we continue to improve.Thank you once again for bringing these matters to our attention. I am glad knowing that we were able to convince you that we can do better at our other restaurants that you visited during your stay. Furthermore, we hope that the resolution we were able to reach during your visit reflected our genuine commitment to your satisfaction, and we would be delighted to welcome you back for the experience you had originally anticipated.Kind regards,La Terrasse Brasserie