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Response from the owner
5 mesi fa
Dear Lidia Thank you for your feedback.We are truly sorry that your special occasion was not recognised as intended. You had shared in advance that this evening was meant to be a surprise, and we regret that this was not properly carried through by our team. This is not the level of attention we aim to provide, and we fully understand your disappointment.We also regret that your overall experience did not meet your expectations. While perceptions of cuisine and atmosphere can differ, we take feedback like yours seriously and reflect on it carefully.We would very much appreciate the opportunity to welcome you again.Kind regardsRestaurant Krafft Basel
