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Response from the owner
2 mesi fa
Thank you for your 4-star review and for sharing your feedback. While we are glad you found your overall stay to be very good, we would like to clarify a few points regarding your comments.First, all the windows in our rooms, including those on the ground floor, are fully functional and can be opened; in fact, our housekeeping staff opens them every morning for fresh air. We are sorry you experienced some difficulty with the handle: had you informed us during your stay, our team would have been happy to assist you immediately.Regarding breakfast, our buffet is consistently praised by the vast majority of our guests for its variety and quality, so we regret it did not meet your personal taste. Our historic veranda overlooks the garden and offers a very cozy atmosphere; however, during peak hours, a short wait for a table can occasionally occur.We appreciate your rating and hope to welcome you back in the future for an even smoother experience.Best regards,The Management - Hotel Charly