Sharing Brasserie Juliette

Liebe Katia Voronkova, vielen Dank für Ihre fantastische Bewertung, die lieben Worte und die schönen Bilder! Es freut uns sehr, dass Ihnen unsere Lage, das Ambiente und der Service so gut gefallen haben. Wie schön, dass die Moules und die Tarte Tatin Ihren Geschmack getroffen haben – und dass Sie unsere grosszügigen Portionen zu schätzen wissen! Herzlichen Dank für Ihre Empfehlung, und wir freuen uns schon darauf, Sie bald wieder bei uns willkommen zu heissen! Herzliche Grüsse, Leonie Zurfluh Marketing Manager Grand Hotel National Luzern

Dear C. Steffen, Thank you for taking the time to provide feedback on your recent visit to our restaurant. We sincerely apologise for the disappointing experience you had with our service. We are very sorry to hear about the behaviour of our staff and the inconvenience you experienced. This does not reflect our standards and we will investigate this incident thoroughly internally. In order to discuss the matter further and find an appropriate resolution, please contact our Food & Beverage Manager, Ms Dariane Fankhauser. She will personally address your concerns and ensure that appropriate action is taken. Ms Dariane Fankhauser can be reached by email at [email protected]. We value your feedback as it helps us to continually improve our service. We hope you will give us another chance to show you that we can do better. Thank you again for your openness and understanding. Kind regards, Leonie Zurfluh Marketing Manager Grand Hotel National Luzern