1838 Rooftop Bar

Dear Valued Guest Thank you for your glowing review and kind words about 1838 Rooftop Bar. We are delighted to hear you enjoyed the meticulously crafted cocktails and had a memorable experience. Your recognition of Vítor Hugo's welcoming and passionate approach is deeply appreciated. We hope to see you again! With kind regards, Dominik Reiner General Manager & Area Vice President, Operations

Dear Mr. West Thank you for your wonderful feedback! We are thrilled to hear you enjoyed the open-air atmosphere, stunning views, and the exceptional hospitality from Nicole and Vitor. Your kind words mean a lot, and we are glad you had a great experience and hope to welcome you back very soon. With kind regards, Dominik Reiner General Manager & Area Vice President, Operations

Dear Mr. Zbylut Thank you for sharing your feedback regarding your recent visit to our rooftop bar. I sincerely regret to learn that your experience did not meet your expectations, particularly in regard to the pricing, atmosphere, and smoking policy. Please allow me to apologize for any discomfort this may have caused you. Please note that I have already reached out to you separately, as it is very important to me to review your experience in detail and better understand your concerns. Thank you once again for bringing this to our attention. I truly hope we will have the opportunity to welcome you back and provide you with a more enjoyable experience in the future. With kind regards, Joachim Hafner Hotel Manager