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Response from the owner
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Hi Alican,
sorry to hear that this was your experience. We put a lot of care into quality, fresh ingredients, and a conscious, sustainable concept – and of course, that’s reflected in the price. Our self-service setup is part of the idea: no table service, but everyone picks up their food and checks out themselves. That said, our kitchen team is always present, engaged, and happy to help. A one-star rating feels like quite a strong statement – we’d really appreciate it if you reconsidered whether that truly reflects what we offer. Still, thanks for stopping by – maybe you’ll give us another shot one day.
All the best,
The Roots team
