kaisin. HB

It's very nice to read this great feedback about our new store at zurich mainstation. We hope to see you back soon with us!

Hi Niki, thanks for your kind words, we love to hear that you enjoy our bowls, the service of our team and especially our delicious creamy sriracha sauce ! We look forward to your next visit.

Dear Elena, Thank you very much for your feedback and for taking the time to share your experience with us. We are truly sorry to hear how disappointing your visit was and that you felt overlooked and not properly attended to by our team. We completely understand how frustrating and upsetting this must have been, especially to the point where you decided to leave and get food elsewhere. This is absolutely not the level of service we want to provide, particularly to guests who genuinely enjoy our place, and we sincerely apologize for the negative experience you had. Please be assured that we take your feedback very seriously and will address this internally with the team to better understand what happened and ensure situations like this are avoided in the future. We would also very much appreciate the opportunity to speak with you personally. Please contact us at [email protected], so we can discuss this case in more detail and act appropriately. We truly hope to have the chance to welcome you back again and provide you with the warm and attentive experience you should have received from the start. Best regard and happy day your kaisin. Team