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Response from the owner
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Dear Melanie, Thank you for taking the time to share your feedback with us. We're sorry to hear that your order wasn't recorded correctly and you had to wait a long time for …Dear Melanie, Thank you for taking the time to share your feedback with us. We're sorry to hear that your order wasn't recorded correctly and you had to wait a long time for the invoice. This does not correspond to the service we want to offer our guests. We will discuss this internally to avoid such situations in the future. We hope you will give us another chance to provide you with a more pleasant experience on your next visit. Best regards, Your Hyatt Place team More