Tokyo Express

Ciao Fabio,ci dispiace molto leggere della tua esperienza, anche se è già passato un po’ di tempo. La sicurezza e la qualità dei nostri piatti sono per noi una priorità assoluta. Ti saremmo grati se potessi inviarci maggiori dettagli via e-mail a [email protected], così possiamo approfondire e fare le dovute verifiche. Ti auguriamo di stare meglio e ti ringraziamo per la segnalazione.Tokyo Express Team

Thank you for taking the time to share your feedback. We would like to clarify that we do not automatically add a 10% tip, and this is not something we would ever do. Orders placed via the QR code at the table include table service, meaning the food is brought directly to the table. This service is provided by BRIDGE and not by the food stand Tokyo Express. In this case, a service charge of CHF 3.– or 10% of the total amount applies and is clearly shown during the ordering process. If this was not clear at the time, we sincerely apologise for the confusion and for the unpleasant experience you had. Tokyo Express Team

Thanks for the feedback, Ricky! We're glad you enjoyed the food and service on your first visit to Zurich. At Tokyo Express, our shared tables are part of the concept – quick, casual, and communal. Great to hear you were cool with it. Hope to see you again!Tokyo Express Team