Programmando il tuo viaggio, non dimenticare la Chiesa di San Giovanni in Bragora e di scegliere dove andare a mangiare: questo ristorante è proprio accanto a questa attrazione. Se non hai mai assaggiato la cucina italiana, dovresti prenotare un tavolo e provare il menu del ristorante Taverna Scalinetto - Ristorante. Ordina ineguagliabili pasta al pesto, terrina e paté. Puoi sempre assaggiare i gustosi soufflé, parfait e dolcetti, una specialità di questo locale. Qui si possono degustare dei deliziosi grappa, limoncello o merlot. Potrebbe essere non male provare i fantastici caffè espresso, americano o limonata.
Immagina una combinazione tra piatti fantastici e uno staff di servizio esperto: è esattamente ciò che offre Taverna Scalinetto - Ristorante. Il servizio è sempre encomiabile, considera questo fatto. Qui pagherai prezzi adeguati. Potrai apprezzare un arredamento fantasioso e un ambiente calmo in questo ristorante. Il rating medio di questo posto su Google è di 4.5.
The seared scallops turned out to be overcooked and chewed like tough rubber. They probably don’t know what ‘seared’ means and do seafood either raw or overcook it. I still finished them. The seafood pasta I had for my main was also overcooked. The clams and mussels and the sauce were bland. Yet I still finished them, like all the bad food I’ve had at home or at restaurants as long as it is edible.
I didn’t want to spoil the mood of my friends and chose to quietly write a review on Google after appetiser, mainly about the inconsistent quality control and also the scallops being overcooked and rubbery. The owner read it immediately and wrote a response. The manager came to our table and said, ‘we need to talk!’
He didn’t come back and I forgot about it. However, when we had paid and were leaving, he stopped me at the front counter and insisted that he needed to tell me something. He then told me off for writing a review even before I ate my scallops, and me finishing them was evidence that I actually liked the taste. He even told me I should ‘t have finished the dish if I didn’t like it. It was wrong of me to do.
He raised his voice at me. I saw no point in arguing and left as he was still shouting out of the restaurant. The chef then came out of the alley and shouted at us as we were walking away.
The owner then wrote a long email to me at midnight and we had had a few email exchanges. She basically said writing a review about the portion was ridiculous. And I shouldn’t have finished it, and we shouldn’t have continued the dinner, finished the food and ordered wine and desserts.
She mentioned the server had 15 years of experience and the chef had 25 years. All restaurants in Venice were busy. They are a family-run restaurant and do not have a measuring tape to measure the size of the scallops.
Then she said my payment transaction was reversed and suggested that I did something, and mentioned contacting the authorities. I checked with my bank and the payment was confirmed.
Before we went, I hadn’t checked the reviews on Google but I was curious after our dinner whether anyone else had a similar experience. Of course there are. And the owner did respond to many of the bad reviews, basically telling the reviewers they were stupid, ignorant, or not qualified to review on Venetian food. She also accused them of writing a review only to extort something from the restaurant, and that hey were not the customers they wanted anyway.
I have a feeling that the restaurant has a long history. There are more than 2,000 reviews on Google but quite a few from the recent year were 1-to-3-star. The immaturity, biased judgment and impatient personality of the female owner, probably a young girl who has inherited the family business and is clueless about the effort it took to build up over the many years.