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Response from the owner
2 mesi fa
Hi Ellie, Thank you for taking the time to share your experience. We’re truly sorry to hear that your first visit didn’t meet your expectations. It seems there was a misunderstanding about the use of the rings, our team should have explained the safety rules more clearly, especially during our kids camps, that happen during the public holidays. We completely understand your frustration and will make sure to improve communication on these points. As for the atmosphere, we always do our best to make everyone feel welcome and have a good time. Maybe come and try another of our blocparks, in Meyrin or Vernier ? Don't hesitate to send us an email so we can arrange for a free entry. We sincerely hope you'll give us another chance to show you the TOTEM spirit on your next visit. The TOTEM Team