Shell

Hello Anne-Laurence /Vully-Les-Lacs, thank you for your comment. …Hello Anne-Laurence /Vully-Les-Lacs, thank you for your comment. We can only change something, if customers draw our attention to the fact, that we are not providing the service as usual. We would like to confirm that we have sent your tip to the station. We hope for your understanding and wish you a good trip! Best regards Your Shell TeamMore

Dear David Roulin, Thank you for bringing this to our attention. We sincerely apologize for the condition of our restroom facilities. It is our aim to provide a clean and comfortable environment for all our customers and clearly, we have fallen short in this instance. We assure you that we take this feedback seriously and will address the issue immediately. As for the charge, it is a standard practice in many establishments to maintain the cleanliness and availability of the facilities. However, we understand your concern and will take it into consideration. We hope that despite this experience, you will give us another chance to serve you better in the future. Yours sincerely, Your Shell Team Switzerland