Shell

Vielen Dank für die positive Sterne-Bewertung. Wir freuen uns, Sie bald wieder bei uns begrüßen zu dürfen.Ihr Shell Team

Dear Guido Oswald, Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the trash bins not being emptied frequently enough on the weekends. We understand the importance of maintaining a clean and pleasant environment, and we will address this issue promptly. Our team will review the current waste management schedule and make the necessary adjustments to ensure that the trash bins are emptied more regularly, especially during weekends. Your feedback is valuable to us, and we appreciate your patience and understanding as we work to improve our services. Best regards, Your Shell Team

Dear David Roulin, Thank you for bringing this to our attention. We sincerely apologize for the condition of our restroom facilities. It is our aim to provide a clean and comfortable environment for all our customers and clearly, we have fallen short in this instance. We assure you that we take this feedback seriously and will address the issue immediately. As for the charge, it is a standard practice in many establishments to maintain the cleanliness and availability of the facilities. However, we understand your concern and will take it into consideration. We hope that despite this experience, you will give us another chance to serve you better in the future. Yours sincerely, Your Shell Team Switzerland