Italiana, Mediterranea, Specialità di mare
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Fascia prezzo a persona €24 - €48
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Il menu di cucina italiana e mediterranea predisposto dall'ottimo chef è splendido in questo posto. Assaggiare qui gli esotici pesce, antipasto e pasta è sicuramente una bella idea. Il competente personale mostra un alto livello di professionalità in questo ristorante. Vieni qui se cerchi un'atmosfera piacevole.
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Isabel María Viruez Matamoros
3 mesi fa su Google
Tonight, we had dinner at the Sciara restaurant in Giardini Naxos, Sicily, located inside the Delta Hotels Giardini Naxos. We had a wonderful experience until we paid the bill using The Fork app, the same app we used to make the reservation. After paying, we informed a waiter that we had completed the payment through the app and showed him the confirmation on our mobile phone. As we were leaving, the maître d’ called us back, claiming that we hadn’t paid. We showed him the payment confirmation, but he said that he had requested the cancellation of The Fork’s payment service because it was too complicated for him to manage. We explained that the service was still active and that we had indeed paid, showing him the receipt both on the app and on our bank’s website. He was extremely rude, insisting that the payment was not valid. We couldn’t believe what we were hearing. We told him that we had paid and had proof of the transaction, and that it wasn’t our problem if the service was still functioning. He replied that it wasn’t his problem either. I suggested that perhaps he should cancel the whole application if it wasn’t delivering the results he expected, but he refused and insisted that we pay again with a credit card. He also told us that we shouldn’t have paid with the app without informing him first. We explained that this was the first time we had made a reservation through The Fork, where the app was still valid for payment upon arrival, and that this experience had completely ruined our otherwise pleasant dinner. After a frustrating and unnecessary conversation, he reluctantly agreed, in a very rude manner, to take pictures of the payment confirmations on our phone. As we were leaving the hotel, I stopped at the front desk, where the two receptionists, who had apparently overheard the entire discussion, apologized for the maître d’s behavior and confirmed that the payment had indeed been received on their system. Situations like this should not occur, and we sincerely hope that appropriate measures are taken regarding this unprofessional maître d’, who treated customers in such an unacceptable way. We travel a lot around the world, and we have never encountered such an unpleasant situation that ruined an otherwise wonderful dinner. Service: Dine in Meal type: Dinner Price per person: €100+ Food: 3 Service: 1 Atmosphere: 3
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Nastya Sia
3 mesi fa su Google
Food: 4 Service: 4 Atmosphere: 3
Italiana, Mediterranea, Specialità di mare
€€€€
Fascia prezzo a persona €24 - €48
© OpenStreetMap
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Indirizzo
Viale Jannuzzo, 47, Giardini Naxos, Sicilia, Italia
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