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Response from the owner
2 mesi fa
Mr. Del.p.ner, given that you deleted the other review and made a new one, I therefore report the same response given to Mr. Fanizza. …Mr. Del.p.ner, given that you deleted the other review and made a new one, I therefore report the same response given to Mr. Fanizza. Let's shed light on what you assert, tell the facts as they really are and not tell inaccuracies for your convenience. Let's go in order: She arrived with her friends (7 total) at 10pm. WE HAVE NOT TAKEN RESERVATIONS AFTER 8.30pm ON SATURDAYS FOR 29 YEARS. You were placed on the waiting list and warned that you had to wait more than half an hour, as were all the other people who arrived, who waited without controversy in our outdoor area equipped with heating stoves. 20 minutes after your arrival, your friend came in for the first time already impatient, complaining about the table, and I personally reported that it was not yet available. Shortly afterwards we WERE ATTACKED, me and my collaborator, by her friend while we were busy WORKING. HE VERBALLY INSULTED US WITH UNIQUE RUDENESS AND RUDE. None of us is making fun of anyone, we have been here for 29 years and those who know us know how much passion and how much attention we dedicate to our work, but above all how much transparency we have. It had never happened to us that a woman attacked people in that subtle way. We understand that we don't like waiting, but no one gives you the right to attack us like this. It doesn't depend on us if the waits are prolonged, we try to do our best, always giving our best. We don't like to discover on Sunday morning after a long week of work 2 reviews, written with enthusiasm and falsehood, which tell anything but the Savì experience. You didn't sit down, you didn't eat our crêpes, you didn't have respect for those who worked, you left resentful with the phone already in your hands ready to discredit us with 2 terrible reviews. We like to take care of our guests, we like discussion and we also like to receive constructive criticism, thanks to which we grow and improve. But they are not ready for attacks and above all we do not come to terms, there is a limit to everything. I have reported these reviews of yours to those in charge, because it is not fair to a team that every day works with sacrifice and passion in their work. I wish you the best in the hope that a similar situation will never happen to us again. Ad maiora Best regards.More