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Response from the owner
10 giorni fa
Dear Matthieu, Thank you for taking the time to share such detailed feedback regarding your experience at Ristorante Lago. We are genuinely sorry to hear that your dinner did not meet your expectations, particularly when considering the standards you understandably associate with our restaurant and hotel. While we are pleased that you appreciated our setting and the efforts of our team, we regret that the cuisine and overall experience left you disappointed. Your detailed comments regarding the dishes, the availability of the daily special, the service and the overall value have been carefully noted and will be shared with our culinary and management teams. Feedback of this nature is important to us, as we are constantly striving to refine and improve every aspect of the experience we offer our guests. We fully understand that your experience did not reflect the level we aspire to deliver, and we are sincerely sorry that we fell short on this occasion. Thank you again for bringing your concerns to our attention. We hope that, should you choose to visit us again in the future, we may have the opportunity to offer you an experience that better reflects the standards of Ristorante Lago. Warm regards, Your GHV Team
