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Response from the owner
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Dear Deanna, Thank you for taking the time to share your feedback about Ristorante Lago. We genuinely value your insights as they help us improve our guest experience. I’m sorry to hear that your dining experience did not meet your expectations. We strive to provide high-quality food and service, and I regret that we fell short in several areas during your visit. Your comments about the atmosphere and service are particularly concerning, as we aim to create a warm and inviting environment. I will address these issues with our team to ensure improvements are made. We hope to have the opportunity to welcome you back and provide you with the dining experience you deserve. Sincerely, Marco Montagnani General Manager Grand Hotel Victoria Concept & Spa