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Response from the owner
10 mesi fa
Dear Mr. Mazzoleni,Thank you very much for sharing your detailed feedback with us. We are pleased to hear that you enjoyed our breakfast, both for the quality of the products and for the friendliness of our team. Your kind words mean a lot to us.At the same time, we are truly sorry that your stay in room 603 did not meet your expectations. The temperature and atmosphere in the room should of course always be comfortable, and we regret that this was not the case during your visit. We also take note of your comments regarding the carpeting, furnishings, and the absence of a minibar. Your observations help us identify areas where we can improve both comfort and overall guest experience.Please rest assured that your feedback has been shared with the relevant departments so that corrective measures can be taken. We would be very happy to have the chance to welcome you again and provide you with the warm hospitality and comfort that we are known for.Warm regards,Your Hotel Adula Team