Radisson Blu Hotel, Lucerne

Dear Mr. Flaminio, Thank you for have shared your feedback. We regret to read a low score, hence we would like to invite you to specify which aspects haven't been to your liking. All the opinions and reviews are very important for us and knowing the aspects that for you have been negative, should be helpful in the view to enhance our performance. We would really appreciate your comment. Best Regards, M. Conzelmann - General Manager

Caro Roberto Pasini Grazie per aver trovato il tempo di scriverci una recensione. Siamo lieti di leggere che siete rimasti soddisfatti delle strutture per le riunioni e della disposizione delle camere. Saremmo felici di accogliervi di nuovo in futuro. Cordiali saluti, M. Conzelmann - Direttore Generale

Dear Amish Malbari, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the air conditioner and the delay in providing shower gel during your stay. This does not reflect the standard of service we strive to maintain. We would like to clarify that the air conditioner is set to operate at a lower volume at night to avoid disturbing our guests. However, this should not affect its functionality. We will investigate to ensure it is working properly. Your comments have been shared with our maintenance and housekeeping teams to ensure these issues are promptly addressed and do not recur in the future. We hope you will give us another opportunity to provide you with a more satisfying experience. Warm regards M. Conzelmann – General Manager