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Response from the owner
2 mesi fa
Thank you for taking the time to share your experience with us. We deeply regret to hear about the situation you encountered and sincerely apologize for the behavior you described. This does not reflect the level of service we strive to provide to our guests, especially during the festive season. We take feedback like yours very seriously and will address this matter internally to ensure such incidents do not happen again. Your experience is not representative of the warm and welcoming environment we aim to create. We hope you will give us another opportunity in the future to provide you with the excellent service you deserve. Wishing you safe travels and a better continuation of your journey through Europe.