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Response from the owner
24 giorni fa
Dear Mr Right, Thank you for sharing your experience. We are sorry to read your comment and want to assure you that we take all feedback very seriously. At our restaurant, we uphold the values of inclusivity and respect, and we do not tolerate discriminatory behavior of any kind. Please know that on busy days, we sometimes have to turn away walk-in guests due to full reservations. We understand your frustration. That said, your impression is very concerning to us, and we would like to better understand what happened. We kindly ask you to contact us directly at [email protected] so we can look into the situation more thoroughly. Your message is important to us, and we want to ensure that all guests feel welcome and valued. We sincerely hope you will give us the chance to provide the experience and hospitality we are known for. Kind regards, PIER11 Team
