Osteria da Caterina

Dear customer. We note that you copied and pasted what you had falsely written on Tripadvisor. We noticed that you mention T-BONE STEAK, but you ordered a regular rib eye. Don't you know the difference? Surely not, so how can you know about cooking?! Unfortunately, you have no idea what Tuscan and Italian cuisine is like. You asked for the meat well done, but the real Florentine steak is traditionally served 'undercooked'. If you already knew you didn't like it, you could have avoided ordering it and chosen another cut of meat on the menu. In any case, after your request, the staff cooked your steak even more. Unfortunately, this caused the meat to toughen. If you cook it too much, it becomes a bit tough... and you didn't know this because you are ignorant! It is also not polite for you to comment on the way other customers eat. That same evening we served more than 30 steaks to other Italian and foreign customers, and every table was enthusiastic about both the cooking and the quality. We wonder why in 2 days in Florence you were unable to taste a meat you liked… (perhaps because you are really a customer who can only eat sandwiches). Here is your choice confirmed at your favorite sandwich shop! Finally, we would like to remind you that if a member of staff, kindly, offers you a limoncello at the end of the meal, it is always good manners to accept it… without making impetuous gestures and bumping into our waiter's tray, refusing in a very rude way. We conclude by telling you that we always try to please all our customers, but if there is no respect and education then it is useless! Greetings! Post reply edit: We only accept genuine and truthful criticism. Cheers!