La Cave

Dear Mr. Karadanov Thank you for taking the time to provide feedback on your recent dining experience at our restaurant. We value your input and appreciate the opportunity to …Dear Mr. Karadanov Thank you for taking the time to provide feedback on your recent dining experience at our restaurant. We value your input and appreciate the opportunity to address your concerns. We are pleased to hear that you enjoyed the overall quality of our food, particularly the "vodka penne" and our selection of steaks. It is always rewarding to know that our culinary creations leave a positive impression on our customers. Regarding the pricing, we understand your perspective that our normal beef steak at 70 francs may be considered expensive in Gstaad standards. We continuously evaluate our pricing structure to ensure that it aligns with the value we provide. Your feedback will be taken into consideration as we strive to offer a balanced dining experience that meets the expectations of our valued guests. We apologize for the disappointment you experienced with the beef steak. We take great pride in delivering dishes that are prepared to perfection and cooked to our customers' desired preferences. It is regrettable to learn that the beef was dry and overcooked, even when ordered as medium. Rest assured, we will address this issue with our culinary team to ensure improved consistency and quality in the future. We are delighted to hear that our personnel provided you with a pleasant dining experience. Our team takes pride in offering friendly and attentive service to create a welcoming atmosphere for our guests. Your kind words will be shared with them as a testament to their efforts in making your visit enjoyable. Once again, we appreciate your feedback and take it seriously. Your comments are invaluable in our continuous pursuit of excellence. We hope to have the opportunity to welcome you back in the future, where we can showcase the improvements we have made based on your feedback. Should you have any further suggestions or concerns, please feel free to reach out to us directly. We are committed to ensuring your satisfaction and providing you with a memorable dining experience. Best regards Ermes ElsenerMore