Panoramarestaurant Muottas Muragl

Allegra Silvia Sco,la ringraziamo di cuore per questa splendida recensione – è un piacere leggere parole così piene di emozione e meraviglia!Siamo felici che la vista sulla valle dell’Engadina, con le sue montagne innevate e i paesini ai piedi, abbia lasciato in lei un ricordo così vivido… e che anche i colori dei parapendii abbiano aggiunto un tocco di magia, nonostante il freddo.Grazie anche per aver apprezzato la nostra cucina tradizionale e la cortesia del nostro team – sarà nostra premura trasmettere i suoi complimenti allo staff.Conoscendo bene il contesto della regione, comprendiamo il suo commento sui prezzi, e siamo lieti che abbia trovato il tutto in linea con il valore dell’esperienza.Sarà un vero piacere rivederla presto tra le cime dell’Engadina!Con i nostri più cordiali saluti,Romantik Hotel Muottas Muragl team

Allegra Enrico EE,Thank you for your feedback. We are sorry to hear that you felt the value for money did not meet your expectations. We would appreciate it if you could provide next time more specific details about what did not meet your expectations, as this will help us improve.Our goal is always to provide a high-quality experience for our guests, and your comments will certainly help us in that effort. We hope to welcome you again in the future and offer a more satisfactory experience.Best regardsRomantik Hotel Muottas Muragl

Allegra Laurent Rossier, Thank you for taking the time to share your experience at our Panoramarestaurant Muottas Muragl. We’re pleased to hear that you enjoyed the breathtaking views and the overall atmosphere. However, we are truly sorry to learn about the serious issue that occurred during your meal. Serving moldy cheese — not once, but twice — is absolutely unacceptable and far below the standards we hold ourselves to. Please accept our sincerest apologies for this incident. We also deeply regret that our staff did not respond with the attentiveness and concern the situation clearly warranted. This is not reflective of the level of service we strive to provide, and we are addressing this matter internally to ensure it does not happen again. Your feedback is invaluable to us, and we thank you for bringing this to our attention. We hope you might consider giving us another opportunity to provide the high-quality experience that we are known for and that you rightfully expected. Kind regards, Romantik Hotel Muattas Muragl