Canvas Bar & Lounge

Dear Ms Schneider Thank you very much for your lovely feedback – we are delighted that your visit was once again filled with wonderful flavours and joyful moments. It brings us great pleasure to hear that the lobster corn dogs left such a delicious impression – they do have a tendency to win hearts faster than one might expect. And we are so pleased that your birthday cake added a touch of beauty (and hopefully sweetness!) to your celebration. That being said, we are grateful for your honest observation regarding the chair. Even the most elegant furniture sometimes needs a little tender loving care – and rest assured, we have passed your note along so that no chair is left behind. It would be a true pleasure to welcome you back soon – with more lobster, more beauty, and hopefully no torn fabric in sight. Warmest regards Markus Granelli General Manager

Dear guest Thank you for taking the time to share your feedback regarding your recent visit to the Dolder Grand. We deeply regret to hear about your disappointment with the manner in which you were addressed when inquiring about having coffee at our Canvas Bar & Lounge. Please allow us to extend our sincere apologies for the inconsistency in communication you experienced, as it falls short of the attentive and welcoming service we strive to offer every guest. At the Dolder Grand, we pride ourselves on delivering a warm and inclusive atmosphere, ensuring that all visitors feel valued and respected. Your description of the differing interactions is concerning, and we assure you that this is not reflective of the high standards we hold for our team. Rest assured, we have shared your comments with the relevant department to ensure consistency and professionalism in all guest interactions. We hope we may have the opportunity to welcome you back and provide you with the exceptional hospitality that we are known for. Warm regards Georg Steiner Corporate Director of Food & Beverage