MARU Japanese Comfort Food - Zürich HB

Dear Hike JanThank you for taking the time to share your feedback. We're sorry to hear that your visit didn't meet your expectations.We would, however, like to clarify that our recipes have not changed, and every bowl is prepared according to the same specifications. We carefully weigh our ingredients to ensure that every guest receives the correct portion, so what you describe is certainly not the experience we aim to provide.We're pleased to hear that you had a positive experience with our cashier, but we're concerned by your comments regarding the service and would like to better understand what happened. If you're willing, please get in touch with us at [email protected] with a few details about your visit. We'd appreciate the opportunity to look into this further.Kind regards from your MARU Team

Dear Lou Lou13Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations.We would, however, like to clarify that the matcha we serve is ceremonial grade matcha sourced directly from Uji, Japan, a region renowned for producing some of the highest-quality matcha in the world. We understand that matcha has a naturally complex flavour profile and that personal preferences can differ.As for our food, our dishes are inspired by Japanese comfort food while also reflecting our own interpretation. We're sorry to hear that the flavours were not to your taste.Thank you again for your honest feedback.Best regards from your MARU-Team

Dear NatashaThank you so much for your beautiful feedback! We’re really happy to hear that you enjoy our veggie-friendly options and that they feel fresh, creative and satisfying. And great choice with the Coconut Ube Cloud — we love that one too!It means a lot that you keep coming back and recommend us. We look forward to welcoming you again soon!Best regards from your MARU-Team