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Response from the owner
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Dear Ruby Thank you for your detailed and honest feedback. We're truly happy you enjoyed the food — it means a lot to hear that the cuisine stood out in a positive way! We’re really sorry to hear about the ordering mix-up and the confusion around the drinks. Our concept is based on a self-service model with QR code ordering, but we understand this can occasionally lead to misunderstandings, especially if guests aren’t yet familiar with the concept. We’ll reflect on your experience and look at how we can make the process clearer and more intuitive. We hope to have the chance to offer you a smoother experience next time. Best regards from your MARU-Team
