La degusteria del principe “DA ROMEO”

Dear Elena,We are sincerely sorry to hear that you felt unwell after your visit and we truly hope you are feeling better now. The wellbeing and safety of our guests are extremely important to us. Our menu clearly indicates potential allergens associated with each dish, and given how quickly your symptoms appeared , within only a few minutes , the situation appeared more consistent with an individual allergic reaction rather than food poisoning, which typically develops several hours after consumption. For this reason, we gently encourage consulting medical professionals and, if appropriate, undertaking thorough allergy testing to better understand any possible sensitivities.When our staff noticed that you were uncomfortable we suggested visiting the nearby pharmacy, located only 2 minutes from the restaurant, so qualified healthcare professionals could immediately assess your condition and provide appropriate advice. Following this recommendation, you and your companion left the restaurant to seek medical assistance.While waiting for further care, you were no longer seated inside or directly in front of the restaurant. The dining area was cleaned only after your departure and was not intended to minimize the seriousness of the situation.Your companion later returned to collect personal belongings and informed us that you would be going to the hospital following the pharmacist’s recommendation to call an ambulance. Under the circumstances, no payment was completed, and our team chose not to address the matter at that moment out of respect for the situation and concern for your health.We strictly follow all food safety, storage, and hygiene regulations, and we have not received any similar reports from other guests served that day. We sincerely hope you are feeling better now .