Agriturismo La Torre alle Tolfe | Wine & Oil

Dear Ewelina, thank you for your feedback! We absolutely regret that you have decided to leave in advance and interrupt your stay at La Torre alle Tolfe, we are deeply sorry for this! We understand that AC was a major aspect for your stay, …Dear Ewelina, thank you for your feedback! We absolutely regret that you have decided to leave in advance and interrupt your stay at La Torre alle Tolfe, we are deeply sorry for this! We understand that AC was a major aspect for your stay, and we are aware of the very high and unaspected hot temperature that we are all recently experiencing. You have booked one of the original and ancient apartments located in the middle of the Borgo, where AC is actually not available; indeed, to be sure that the info provided to you upon booking back in March were clear and unequivocal, as matter of fact, it is always specified that a fan in each room is provided (never mentioned AC); in addition, the secure link to confirm the booking also refers to fan...once confirmed, we give for grant that you authomatically accept specific conditions, we are in the summer season, even more in the peak of the season, when it's pretty sure that you are about to have hot days...and nights. We offered to add a mobile AC (usually upon request and at extra charge) for free, this was not enough apparentely... You asked to leave with no penalty, and so cancelling a week of stay with hard possibility for us to occupy the apartment immediately...and although this was not possibile, nevertheless we have applied a little discount on a rate already discounted...again in high season. So we understand that, when a guest is not happy with the management decision, the staff is authomatically not friendly...we accept your negative feedback, however, for all the reasons mentioned above and for all our efforts to try and solve your issues, we are really disappointed by such review. We truly wish you and your family a happy summer ahead!More