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Response from the owner
5 mesi fa
Dear Simone, Thanks for sharing your feedback. We are very sorry for the inconvenience you experienced during your visit. We would like to explain that the bathroom is …Dear Simone, Thanks for sharing your feedback. We are very sorry for the inconvenience you experienced during your visit. We would like to explain that the bathroom is located outside the ice cream shop and access is via a key which, when not in the ice cream shop, means that it is in use by another customer. The colleague had gone to check and retrieve the key to make it available as soon as possible. We sincerely apologize for the wait and understand the inconvenience you have felt. With the busyness and central location of our ice cream shop, we cannot always guarantee that the bathroom will be free and available at all times, but we are committed to doing our best to manage the situation efficiently. We hope that despite the inconvenience you will give us another opportunity in the future. Best regards, The Menodiciotto team More
