VitalBoutique Hotel Zurzacherhof in Bad Zurzach

Dear Sir Cazimi, we immediately and carfully reviewed your feedback and apologize for the unpleasant encounter with our staff member. Your dissatisfaction, which you had already expressed at the reception, seems to have turned into a bad direction from one word to the next. But we must reject that your room was not cleaned. We have a daily supervision with checklist for room inspections. In event of this case you could have easily reported it by check-in to our reception or housekeeping team. But however, we firmly distance ourselves from your very bad accusation that you have seen bedbugs in your room. We thoroughly searched the entire room and cannot find one of it. We have never had bedbugs in our hotel, nor any complains in this regard. We ask you urgently to remove this unjustified accusation as it is damaging to our reputation. Thank you for your fast implementation, otherwise we have to proof other actions. Best regards Martine Frei, Managing Director

Dear Ms. Wyttenbach, Thank you very much for your very positive feedback on your hotel stay. We are very pleased that you enjoyed your stay. We are happy to pass on the compliment …Dear Ms. Wyttenbach, Thank you very much for your very positive feedback on your hotel stay. We are very pleased that you enjoyed your stay. We are happy to pass on the compliment to our staff. We hope that you will enjoy visiting us again soon. Best regards Nicole Lebert, assistant to the management More

Dear Steffen, Thank you for your positive feedback on your hotel stay. We are very pleased that you enjoyed your stay. We hope that you will consider us again on your next …Dear Steffen, Thank you for your positive feedback on your hotel stay. We are very pleased that you enjoyed your stay. We hope that you will consider us again on your next visit to Bad Zurzach and visit us. Best regards Nicole Lebert, assistant to the management More