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Response from the owner
7 mesi fa
Dear David Singh, We are sorry to hear about your experience during your visit. We apologize for any inconvenience caused by the roadworks that were taking place nearby. We …Dear David Singh, We are sorry to hear about your experience during your visit. We apologize for any inconvenience caused by the roadworks that were taking place nearby. We understand how frustrating it can be when external factors impact your plans. The level of activity varies daily due to the complex nature of this big project. Factors like weather conditions and the contractor's internal schedules influence the dynamic of work, which disables us to give our guests precise info about roadworks. We're glad to hear that our staff was able to maintain a polite and welcoming atmosphere despite the challenges. Luckily, we have a side entrance to the hotel, providing our guests with an alternative route that bypasses the construction site. This way, guests can easily access the hotel without having to traverse the ongoing construction on the main road. In any case your comments are valuable to us as we continuously strive to improve our guests' experiences. We hope that you might consider giving us another chance once when the road is finished and when we will be able to provide you with a more pleasant and enjoyable stay. Thank you once more.More