Grieder

Dear customer, We sincerely apologize for the frustration and inconvenience you've experienced …Dear customer, We sincerely apologize for the frustration and inconvenience you've experienced with your recent order and billing with us. It's clear that we've fallen short of both your expectations and our own standards in handling your return and billing process effectively. We understand how distressing it can be to deal with incorrect billing and the added stress of the situation being escalated to a collection agency. This is not the customer experience we strive to provide, and we are committed to making things right. To address this matter promptly and to prevent any further inconvenience, we kindly ask that you reach out to our Customer Solution department directly at Support BG Club: [email protected]. This will allow us to review your case in detail and work on a satisfactory resolution. Please reference your order number and this communication when you contact us, so we can expedite the process. Your feedback is invaluable as it helps us identify and implement necessary improvements in our order management and customer service processes. Rest assured, we are taking your concerns seriously and will take appropriate steps to ensure that such issues are not repeated in the future. Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction. Warm regards, The Bongenie Grieder Team.More