Generator Rome

Dear Nelson Thank you for your feedback.Unfortunately, we are unable to locate any record of a guest under this name, and therefore we cannot trace your stay in our system. Additionally, the issues described in your review do not correspond to any complaints reported by guests who have stayed with us in the recent period, which makes it difficult for us to fully understand and investigate the situation.We always encourage our guests to share any concerns with us during their stay. This allows us to intervene immediately and resolve any problems where necessary, ensuring a better experience.Should you wish to provide further details about your stay, we would be happy to look into the matter more thoroughly.

Ciao Salvatore,Grazie per il tempo che hai dedicato alla recensione. Ci dispiace davvero che la tua esperienza con noi non abbia soddisfatto le tue aspettative, coglieremo senz'altro l'occasione per migliorare tutti gli aspetti che hai segnalato. Ti garantiamo che il nostro staff lavora al meglio per cercare di offrire un ottimo servizio e anche se disattenzioni possono capitare cerchiamo sempre di migliorarci.Ancora grazie per il tuo tempo,CordialmenteGenerator Rome

Ciao Michela, thanks for sharing your feedback. Glad your stay exceeded your expectations and our staff made your experience unique. We hope to have the chance to see you soon in Rome or in one of our properties :-) Benedetta GenRome