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Response from the owner
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Dear Giorgia We thank you for taking the time to leave your feedback. We are pleased to know …Dear Giorgia We thank you for taking the time to leave your feedback. We are pleased to know that you appreciated the location of our restaurant, but we are sincerely sorry to hear that your experience did not live up to your expectations. We apologize for the inconveniences regarding the table and the glass of water. It is unacceptable that you have not been offered a replacement and we will ensure we address this situation with our team. Furthermore, we will take your comments on the service into consideration to improve the training of our staff. Your feedback is valuable to us and will help us do better in the future. We hope to have the opportunity to welcome you again and provide you with a positive experience. Best regards, Gran Madre Fridge StaffMore