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Response from the owner
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We thank you for your feedback which is valuable in helping us improve our services. We are sincerely sorry that your experience with our focaccias did not meet your expectations. …We thank you for your feedback which is valuable in helping us improve our services. We are sincerely sorry that your experience with our focaccias did not meet your expectations. At Fleur de Pains, the quality of our products is essential, and we deeply regret that you received focaccias that did not meet our usual standards. All our products are made daily by our artisans, and we make it a point of honor to guarantee their freshness. We also apologize for the lack of responsiveness and empathy you experienced during your phone call. This is not representative of the service we seek to provide to our customers. A reminder will be sent to our teams to reinforce the importance of impeccable customer service. Hoping to have the opportunity to welcome you again. The Fleur de Pains TeamMore