Experimental Chalet Verbier

Dear Aysegul, Thank you for taking the time to share your experience with us. …Dear Aysegul, Thank you for taking the time to share your experience with us. We're pleased to hear that our team made a positive impression during your stay. Our team is committed to providing warm and efficient service to all our guests. While you found the room for skiing equipment small, we'd like to highlight that our 24-hour reception is always ready to assist with any storage needs, ensuring that all equipment is kept safe and secure. We regret that our breakfast did not meet your expectations. Our hotel strives to offer a diverse and satisfying breakfast experience, and we continuously work to enhance our offerings in line with our guests' feedback. We understand the importance of starting the day with a fulfilling meal, especially before hitting the slopes. Regarding your overall rating, we constantly aim to deliver a high-quality experience that reflects our four-star status, from our stylish Alpine retreat atmosphere to the range of amenities such as the spa and signature cocktail bar. We hope to have the opportunity to welcome you back and provide an experience that exceeds your expectations. Warm regards, Alizée Cau, Hotel ManagerMore

Dear Mrs. Sealey, I am sorry to hear that your stay was not up to your expectations. …Dear Mrs. Sealey, I am sorry to hear that your stay was not up to your expectations. I am even a bit surprised discovering your comments as we discussed the matter together during your stay. As explained, we do measure and test the jacuzzi and cold bath every morning to assure health and safety of our guests. We had a problem with the general system of the Jacuzzi that did send too much chlorine at 5pm because the generator stopped for an hour. Again, I present you my sincere apologies about that, know that I immediately react and I have closed the Jacuzzi to make sure no one was hurt. We did reopen it the day after with perfect measure and I think you went back to enjoy it. You should have let me know personally that your jewels and bikinis changed colors because I could have done something about that. I have proposed you going up to the Spa and talk with Morgane our Spa manager to find a solution to rehydrate your skin. Laurie indeed offered you two 30 minutes massage because I told her to do it. Know that we are taking your comments very seriously about the breakfast as well, but it looks like the restaurant manager wasn’t aware of this situation. If I am aware, I always discuss all the issues with my team to try to find the best solutions and correct mistakes. We unfortunately can’t correct anything if we have the feeling that everything is going well. Your feedback will allow the teams to evolve and always do better. Let me renew my most sincere apologies, We hope to welcome you back for another visit. All the best, Alizée Cau, Hotel ManagerMore

Dear Lee, Thank you for your review. …Dear Lee, Thank you for your review. We're thrilled to hear you found the room's color palette soothing and the bed comfortable. Our team takes great pride in creating a tranquil environment with high-quality bedding to ensure a restful night's sleep. We look forward to welcoming you back on future occasions. Best wishes, Alizée Cau, Hotel ManagerMore