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Response from the owner
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Hello Karen, We have taken your feedback into account and we are sincerely sorry for the …Hello Karen, We have taken your feedback into account and we are sincerely sorry for the disappointment you felt during your visit to our establishment. 1. Regarding the lack of explanation on the menu, we would like to point out that our concept is based on a concise presentation to allow our customers to choose easily. However, our cashier employees are trained to explain each item on our menu in detail. In addition, we invite you to consult our website where everything is explained in detail. Don't hesitate to ask questions during your next visit. 2. We also regret the excessive waiting you experienced. We understand that your time is valuable and we are committed to ensuring that our customers do not experience undue delays in the future. 3. Regarding the quantity of side dishes, we hear your dissatisfaction and we will endeavor to adjust our portions to better meet our customers' expectations. 4. We are surprised to learn that our burgers did not live up to your expectations in terms of flavor and texture. We would like to assure you that we do everything we can to ensure that our burgers are succulent and fully satisfy our customers. 5. Regarding value for money, we believe that our prices are justified, especially because everything is homemade with quality ingredients. We are sorry that you did not have this perception and we are open to any suggestions to improve our offer. We sincerely thank you for sharing your concerns with us. Your feedback is essential to enable us to constantly improve our service. We invite you to contact us by email at [email protected] or by telephone to discuss your experience in more detail and so that we can offer you a satisfactory solution. Once again, we sincerely apologize to you and hope to have the opportunity to regain your trust in the future. CRRSPEMENTMore
