Burgermeister Limmatplatz ZÜRICH

Thank you for taking the time to share your feedback and for describing your experience in detail. We’re sorry to hear that your visit did not meet your expectations. However, we would like to clarify your order for transparency: You ordered two cheeseburgers “without lettuce and without pickles” – these modifications were correctly applied. Tomatoes and onions are part of our standard cheeseburger recipe and were not removed, as they were not requested to be excluded. Additionally, our cheeseburger is served with one beef patty by default. A second patty is only available on request and for an additional charge, and it was not added to your order. This means your order was prepared correctly according to your selection and our standard recipe, even if it did not match your expectations. That said, we are truly sorry that your overall experience was disappointing. We take your feedback seriously and will review it internally, especially regarding communication and expectation management. It would be great if you could contact us via Email: [email protected]

Thank you for your feedback! We’re really glad to hear that you enjoyed the burgers! At the same time, we’re sorry that the coleslaw didn’t meet your expectations. We’ll take your comment into account and review it with the team. Hope to see you again soon!

Thank you for your feedback! We’re glad to hear that you enjoyed the burgers. We’re sorry that the alcohol-free basil cocktail didn’t meet your expectations. We take comments like yours seriously and will review this with our team to improve the freshness and quality of our drinks. We hope you’ll give us another chance to impress you next time!