Brezelkönig Bahnhof Hardbrücke

Dear Andreas, Thank you very much for taking the time to provide us with such detailed feedback. We are very sorry to hear that you had such a negative experience during your visits and that this location disappointed you in several ways. We take your concerns about unfriendly behavior, a lack of appreciation, and potential quality issues with our products very seriously. Your description that, as a guest, you feel more like a burden does not in any way reflect our service standards. We want our customers to feel welcome and well taken care of at all times. The issues you raised regarding incorrect labeling, missing products, and your concerns about freshness and quality are also absolutely unacceptable. Even if occasional challenges may arise in day-to-day operations, they should not occur with such frequency—and certainly not at the expense of quality or our guests’ trust. We assure you that we take such feedback seriously, address it internally, and are reviewing the appropriate measures. It is a shame that you do not currently plan to return. At the same time, we would very much like to welcome you back at a later date and show you that things have changed. Thank you for your honesty. Best regards, Brezelkönig