Brezelkönig Bahnhof Hardbrücke

Dear Andreas,Thank you very much for taking the time to provide us with such detailed feedback. We are very sorry to hear that you had such a negative experience during your visits and that this location disappointed you in several ways. We take your concerns about unfriendly behavior, a lack of appreciation, and potential quality issues with our products very seriously.Your description that, as a guest, you feel more like a burden does not in any way reflect our service standards. We want our customers to feel welcome and well taken care of at all times.The issues you raised regarding incorrect labeling, missing products, and your concerns about freshness and quality are also absolutely unacceptable. Even if occasional challenges may arise in day-to-day operations, they should not occur with such frequency—and certainly not at the expense of quality or our guests’ trust.We assure you that we take such feedback seriously, address it internally, and are reviewing the appropriate measures.It is a shame that you do not currently plan to return. At the same time, we would very much like to welcome you back at a later date and show you that things have changed.Thank you for your honesty.Best regards,Brezelkönig

Dear Peter,Thank you very much for your detailed and wonderful feedback!We are delighted that you were so impressed by the location of our outlet and the friendliness of our team. It's great to hear that you enjoyed both the chicken and the ‘normal’ sausage and that you have fond memories of our baguette – soft on the inside, crispy on the outside.Thank you also for your helpful tip about the sauce – we really appreciate feedback like this.We hope to see you again soon and treat you to another delicious snack for on the go.Kind regards,Brezelkönig

Lieber LukasWir bedauern deine schlechte Bewertung. Schade, dass du kein Kommentar dazu geschrieben hast. So ist es uns leider nicht möglich, uns deinen Wünschen entsprechend zu verändern.Liebe GrüsseBrezelkönig