B
Response from the owner
un mese fa
Dear Bea, Thank you very much for your feedback! We’re delighted that we’ve apparently had the pleasure of welcoming you here on several occasions. We’re all the more sorry to hear about the unpleasant experience you had during your last visit. Of course, there may be times when our staff are briefly occupied with other tasks, which can lead to wait times. We’re all the more sorry that you weren’t greeted in a friendly manner afterward. Treating our customers with respect and warmth is very important to us. That’s why we’ll discuss your feedback with our team and remind our staff of the established guidelines for customer-focused and professional conduct. We hope to win you back over with our service on your next visit. Kind regards, Brezelkönig