Brezelkönig

Dear Carlo Thank you for your feedback. This allows us to take corrective action immediately. We are very sorry that you had to have this experience with regard to our hygiene standards. These do not correspond to the ideas of our market presentation. For this we would like to express our formal apology. We have clear instructions about hand hygiene. In addition, we can inform you that our points of sale are regularly inspected by the authorities. Moreover, we carry out internal audits that complement the controls of the sales manager of the sector. So that you can avoid this situation in future, we will improve the processes in this point of sale. We immediately passed on your complaint to the production manager, who will intensify both training regarding our Brezelkönig hygiene regulations as well as controls. We hope that, despite these incidents, you will remain a loyal customer of Brezelkönig, and that we can continue to spoil you with our products. Kind regards, Brezelkönig

Dear Rea, Thank you for your honest feedback. We are delighted that you have obviously enjoyed visiting us on several occasions. We are therefore all the more sorry that you had such a disappointing experience during your last visit. A burnt, dry, and barely salted pretzel in no way meets our quality standards. We would like to apologize for this unpleasant experience. Your comment about the service also gives us pause for thought. Friendliness and a calm, professional tone are a matter of course for us. The fact that you felt pressured is not in line with the service we aim to provide. For this reason, we have forwarded your report to the sales manager responsible. He will take the necessary measures to ensure that our customers are spared such an experience in the future. We hope that we will be able to convince you of our usual quality and service again on your next visit. Best regards, Brezelkönig