A
Response from the owner
2 mesi fa
Thanks for taking the time to share your experience in such detail. We are truly sorry to hear that your visit did not meet your expectations. We place the utmost importance on the freshness of our products and compliance with hygiene standards. All our sushi is prepared throughout the service period according to strict procedures and in accordance with health requirements. The dishes you saw on the counter were being prepared before being served, in line with our standard operating procedures. Regarding the conveyor belt, Sunday is indeed our busiest day. It can happen that certain items are quickly taken by customers, which may temporarily give the impression of limited selection. However, our staff works continuously to restock the buffet throughout the service. We also regret that you did not find something to your liking despite visiting us. This is absolutely not the experience we wish to provide our customers, especially since you mentioned that you have visited us several times before and were satisfied. Your comments have been shared with our team so that we can continue to improve our operations during peak hours. We hope to have the opportunity to welcome you back so that we can provide you with an experience more in line with the quality of service we strive to offer. Best regards, Your ASIA DELI Team