Aktiv- und Genusshotel Alpenblick

Buongiorno, FrancescoGrazie per l'ottima recensione.Non vediamo l'ora di darti nuovamente il benvenuto.Cordiali saluti,Il team dell'Hotel Alpenblick

Dear Mr Lugger Thank you for your feedback; we are very sorry to hear about your negative experience. To enable us to take the necessary action and address the matter with the waiter concerned, we would be very grateful if you could provide us with the exact date and time. As we employ several waiters, this will help us avoid misunderstandings and false accusations against innocent staff members. It will also enable us to review and analyse the incident on CCTV. Please rest assured that this is not our usual standard of service and we will do everything in our power to ensure it does not happen again. However, this is only possible with your help. Perhaps you might give us another chance, so that on your next visit we can convince you that this is not our standard of service. Many thanks. Yours sincerely, Hotel Alpenblick Translated with DeepL.com (free version)

Herzlichen Dank für die tolle Bewertung, über welche wir uns sehr freuen. Hoffentlich dürfen wir Sie wieder einmal bei uns begrüssen. Ihr Hotel Alpenblick Team