Agriturismo Risalpiano

Grazie mille cari Amici

Good morning, thank you for the compliments on the welcome and availability, we are happy as you arrived well before the check in time and I came back specifically to be able …Good morning, thank you for the compliments on the welcome and availability, we are happy as you arrived well before the check in time and I came back specifically to be able to welcome you and not make you wait even if it was 1pm on the day :-). We wanted to give you the bottle of wine as we knew that she wasn't well and we thought that bringing home a wine that you liked might be to your liking and so it was. I would like to point out that for us customer satisfaction is our primary objective, which is why I would like to clarify some inaccuracies that have been written. As regards the balance of the room, our POLICY, as you can also read directly on our website and on your booking, is the following: 30% deposit at the time of booking balance 1 WEEK BEFORE ARRIVAL and not on site. Having booked 2 days before arrival and flagged the policy view when you accept the quote, we, as usual, proceeded with the payment with the relevant receipt. As regards the pet, not having communicated beforehand that you had a canine, I did not have the opportunity, as I do with clients who notify me in advance, to write to you and inform you that the canine involves an additional cost of 25 euros per day. Seeing that it was a small canine, I decided to charge you 15 euros instead of 25 which would be the price we established. Regardless of the dog who will surely have been well educated as you have told us, the additional cost is made known and charged, in relation to the extraordinary cleaning that we carefully do in the room every day I was struck by the fact that since you arrived, she was very cold, which was strange given that it was Tuesday 16th April, a very sunny day with temperatures of 20 degrees. in fact the next day he was already not well. As regards the evening temperature, the customers we had with you chose to enjoy the aperitif outdoors on the terrace, but, as far as you were concerned, I had set a table for you inside knowing that it was not well and so it was. If you also wanted the inside for breakfast, which we had outside, you could let us know and the table would be promptly moved without problems. We did not consider it necessary to also turn on the heating, as, I repeat, in those days the temperatures were hot anyway, and I did not have any feedback from any guests at the time, including you. Yesterday, however, when the temperatures dropped suddenly, we were the first to turn it back on without problems. We regret that, due to a lack of communication on your part at the time, there has been this inconvenience. I hope that you are better and that the return journey went well. We bid you farewell Stefania and ValentinaMore