walther bistrobar buvette

Dear Miriyam, Thank you for sharing your feedback. We would like to clarify a few points to ensure a mutual understanding of the situation. While your workshop took place within the kHaus building, please note that the bistro is a separate public business and was not part of the private rental. Like many establishments in the building, we must adhere to specific house rules—also posted in the public areas—which permit resting but strictly prohibit sleeping on the furniture. Our staff’s request was a routine reminder of these policies to maintain the intended use of the space for all guests. We understand you were seeking relief for a medical condition, which is why lying down was permitted; however, we must remain consistent in asking that guests stay awake while using the lounge area. We regret that this interaction felt unwelcoming to you, as it is never our intent to exclude anyone. We simply aim to ensure our bistro remains a functional space for all visitors. Best regards, walther

Dear Dilek, Thank you for being a regular guest at Walther Bistrobar and for your kind words about our service team’s professionalism. We truly value the frequent visits you have made to our bistro. We have received your feedback regarding the recent exchange with our management. While perspectives on the interaction may differ, please be assured that we always strive for clear and respectful communication with all our guests. We take all feedback as an opportunity to ensure our bistro remains a welcoming environment for everyone. We appreciate having you as a guest and look forward to welcoming you back for another positive visit soon. Best regards, walther

Hi Sascha, thank you so much for your kind words! We’re thrilled to hear that you enjoyed the serene river views from both inside and out. It’s exactly the kind of peaceful experience we hope to provide. We’d love to welcome you back anytime!