G
Response from the owner
24 giorni fa
1) Hello Sir, Thank you for your review, all feedback is important to us and we are sorry to hear that you had such a frustrating experience. …1) Hello Sir, Thank you for your review, all feedback is important to us and we are sorry to hear that you had such a frustrating experience. We would like to point out that when ordering you insisted on cooking the pasta more than our standard. As you can see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to ensure this is resolved and never happens again. See you soon The gusto team 2) Following your 2nd comments and having carefully examined the circumstances of your visit, there seem to be several misunderstandings in your description of the experience. We would like to point out that we attach great importance to the quality of our products, the welcome of our customers and their satisfaction. Regarding your remark on the cooking of dough and the quality of our sauces, we can affirm that this does not reflect the reality of our usual practices. We use fresh, quality ingredients for each dish, and our teams are trained to provide warm and professional service to each customer. In order to resolve this situation in complete transparency and honesty, I suggest you call us on 021 625 95. 05. Sincerely. The gustodipasta teamMore