b_smart hotel & restaurant Arbon

Dear Olivier, Thank you for your feedback. We’re glad you found the rooms functional and clean. Our rooms are designed to be practical and focus on the essentials to provide you with an uncomplicated stay. Hot beverages are available around the clock at the coffee machine in the entrance area. The self check-in allows us to offer maximum flexibility and independence to our guests. It is our apology that your perceived this as impersonnal. We apologize that the sauna’s operating hours weren’t communicated clearly in advance. Your feedback helps us improve, and we’ll work on making such information more accessible in the future. We hope to welcome you again soon! Best regards from the b_smart team

Dear Nat dam, Thank you for sharing your feedback about your stay at the b_smart hotel Arbon. We're glad you found the rooms spacious, quiet, and appreciated the lake view. We're also pleased to hear that you found the check-in process easy to navigate. However, we sincerely apologize that the room temperature did not meet your expectations during your stay. We have since corrected the temperature to ensure greater comfort for our guests during these cold days. Best wishes from the b_smart team