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Response from the owner
3 mesi fa
Hello Jeanne, Thank you for taking the time to share your feedback. First of all, please accept our sincere apologies for your experience. We completely understand your frustration, and we agree that the level of service you received was not acceptable. At WILD, all of our food is prepared fresh on-site every day. Occasionally, deliveries arrive later than expected, which can create additional pressure on the team as they work to complete preparations in time for service. While this may explain what happened during your visit, it does not excuse the lack of attention and service you experienced. Following your feedback, we have immediately informed our manager and the entire team and reminded everyone that welcoming and serving our guests must always remain the top priority, regardless of any preparation tasks taking place behind the scenes. Thank you for bringing this matter to our attention. We truly value your feedback, as it helps us improve. We hope to have the opportunity to welcome you back and provide you with the experience you should have received from the start. Kind regards, The WILD Team