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Gli ospiti fanno notare che qui si può avere un pasto di cucina svizzera. Potrai avere la certezza di gustare degli ineguagliabili fonduta e manzo in questo caffè bar. Non andartene senza prima aver assaggiato l'ottimo parfait.
Immagina una combinazione tra piatti fantastici e un personale efficiente: è esattamente ciò che ti dà Hotel Wasserfall. Il professionale servizio è un altro importante punto di forza. Questo locale è classificato 4.4 nell'ambito del sistema di valutazione di Google.
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Recensioni dei visitatori su Hotel Wasserfall
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TANJA Marty
un anno fa su Google
Stayed in this great hotel for the 2nd time. The staff was super friendly, the food was delicious and the location opposite a place of power was simply wonderful. We love this place. The hotel rooms are very homely and we slept very well. In any case, we would love to come back soon. Thank you for everything! Rooms: 5 Service: 5 Location: 5
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Adrian Steiner
un anno fa su Google
Rooms: 5 Service: 5 Location: 4
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Ryan Griffin
un anno fa su Google
What a strange experience. We were warmly welcomed. The rooms in the hotel were really nicely renovated with a lot of attention to detail. And then there was the food. It's like two separate businesses! The service was just awful! So incredibly slow. Our server could only speak French (no German, I thought it was a German-speaking town) and really didn't seem to understand anything about basic table service. The bratwurst was raw in the middle. Things only got worse in the morning, as nobody was properly managing the breakfast buffet, so people were continuously using their dirty plates (because the stack of clean plates was tucked away next to the coffee maker and not anywhere near the food) and coffee cups for second servings. Making additional cups of coffee with the brim of their dirty coffee cups making direct contact with the machine. Guests tapping the utensils from the hot buffet directly onto their dirty breakfast plates. Absolutely unhygienic in every way!!! Breakfast buffets need to be managed so that people do not do these things! But if you're not going to do even that much, at least make clean dishes easily accessible and guide people with signage in multiple languages not to reuse dirty dishes at the buffet! Honestly we were totally disgusted by this situation, as this is EXACTLY how many food-born illnesses spread. Service: 2
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Response from the owner
un anno fa
Dear Ryan Thank you for your visit and the message. Feedback from our guests is very valuable to us. We apologize for the negative experience you had with us and hope that we can convince you to improve our service on your next visit. We are always striving to improve the quality and standards in our hotel and therefore rely on such feedback. The Hotel Wasserfall Team
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Hauptstrasse 411, Jaun, Friburgo, Svizzera
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